2plus1equals2.com is the e-shop offering through the Internet the products that are designed, manufactured and distributed by our company, i.e. the General Partnership (GP) under the trade name “GKOTSI. V – PANAGOPOULOU S. G.P.” and under the Commercial Title “2plus1equals2”; our main offices lay at 26 Akadimias Str, 10671 Athens, Attica, with Tax Registration Number (TRN/Vat No.): 800988624 of D’Athinwn Tax Office, registered under the number (GEMI): 146411602000 at the Greek General Commercial Registry; our contact telephone number is 0030-212-1064925 and our email address is [email protected]
ATTENTION WHILE YOU BROWSE
Before browsing in our website, as well as before you enter our online shop, we invite you to consult the following terms and conditions, applicable not only to the use of our website but also to the use of our online shop www.2plus1equals2.com
Your browsing our website is absolutely free of charge and no charge is generated by us at your expense. Nevertheless, you should be aware that your process of a purchase order of any of the products that are recommended through our e-shop, constitutes your full and unconditional acceptance of the corresponding financial purchasing and shipping costs, which costs are analytically explained with each of our product presentation.
MODIFICATION OF TERMS
We assure you that no change of any term posed by us will take place affecting any order that has already been placed before the modification of the corresponding term. Any change of the conditions of your already made orders, already pending for execution, shall be only due to legislation’s change, which shall explicitly apply to pending orders and will never be due to our own choice.
THE INFORMATION & PRODUCTS WE OFFER
We commit ourselves -within the limits of our capabilities- to reassure the accuracy, completeness and validity of the information listed in the present website (www.2plus1equals2.com) which is derived from our company, either those information refer to the essential characteristics described for each individual product or group of products available or they refer to the accuracy of the details of the services provided by 2plus1equals2 e-shop. All these are applicable with the reservation of any technical or typographical errors evaded our attention or occurred unintentionally or due to probable malfunctions of the site on the grounds of force majeure.
INTELLECTUAL PROPERTY RIGHTS
This website (www.2plus1equals2.com) is the official website of our company. The content of this website and all its separate pages, including images, graphics, photographs, drawings, distinguishing marks, texts, descriptions of services and products, form a part of our company’s intellectual property (copyright) and industrial property, and are protected according to the relevant provisions of Greek and European law, the international Conventions and the provisions relating to unfair competition.
Names, images, logos, designs and all trademarks contained in this website, which constitute information and data related to third parties, partners or suppliers of our company, as well as their products and services, constitute exclusive intellectual and industrial property of these companies and are protected by the same above provisions.
Our reference to third producers and their products in our website is being made with respect to these rights and their appearance anywhere on our company’s website should be never considered as a transfer or special assignment of license or special right of use.
NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
REFERENCES – LINKS
Our company’s website contains references and links to other sites, which are constructed by third parties, persons or legal entities. References and links constitute a simple already publicly known information for visitors; our company neither recommends nor advises in any way nor encourages their visit.
Our company holds no responsibility whatsoever either for any incorrect or unlawful information or omission contained in the pages of other websites or for any damage as a result of their use; our visitors get access to these sites under their sole and only responsibility.
WE TAKE ALL THE NECESSARY MEASURES FOR YOUR SECURITY
A visitor can browse in e-shop 2plus1equals2.com without giving away any personal information and without filling any form of registration as a member of any group. We will need your personal data only when you decide to proceed with ordering products or if you choose to receive our periodic mail newsletter.
Your personal information needed for any transaction with us is your first and last name, your father’s name (to ensure full and secure identification), a ground (home) phone number, a permanent home address, a shipping order address, the indication of any intermediary person to receive the products on your behalf and the selection of the preferred transaction’s tax reporting document (e.g. receipt, invoice).
Especially for issuing an invoice the company’s name, the tax registration number (TRN), the address and the occupation are absolutely required.
Summing up, we ask you to provide us only with the information required by law, in order to offer you a safe and legitimate transaction, i.e the execution of a comprehensible sales’ agreement, a consistent delivery of products ordered, a secure payment of your order and a personalized service based on your needs and preferences.
Our company pays great attention to the protection of the security of the personal information of the visitors to our website, as well as to the security of their online transactions; additionally, we take all necessary measures using the most modern methods, in order to ensure your safety as much as possible.
All information related to your personal information and your transactions are secure and considered as confidential.
Use of “Add this”: We use the “Add this” service for communicating website’s content to social networks and email. In detail, the usage conditions Add this.
Use of “Google Analytics”: We use the “Google Analytics” service for monitoring the traffic on our website. For example, through this service we can see how visitors reached our website, how much time they allocated in any specific internal page, as well as a number of other information that can assist us in optimizing our site. Conditions of use of Google Analytics.
PRIVACY OF TRANSACTIONS
It is our company’s and our e-shop’s highest priority to reassure the Privacy of Transactions. The same basic principles apply both in everyday transactions and in the case of electronic commerce (e-commerce). Information provided by the visitor / user to our company are all confidential and we take all necessary measures to use them at the extent it is absolutely necessary for the implementation of our contractual obligations towards you, as set by the prompt legislation, for the acknowledgement and execution of your order or for the reasons that you explicitly provide us with this information. Only dully (in written form) authorized partners of the company have access to your transactions’ information and only when this is actually necessary, e.g. for processing your requests.
Our company does not disclose any customer’s information or any information concerning customer’s transactions, unless we have your written authorization or this is imposed from a court order or from a decision of a public authority, under the terms which are imposed by Law each time.
In cases our company uses third parties to support the software and telecommunication systems, we tent to obtain a written commitment by them in so as to achieve the best guarantee of secrecy.
You may request at any time access to any of your personal information which is retained by our e-shop, as well as their correction, should you be able to verify that a specific error occurs, in accordance with the provisions of the Law on the Protection of Personal Data.
For your own safety, you need to handle all the information provided through your cooperation with our e-shop as confidential and secret and avoid their disclosure to third parties.
PROTECTION OF PRIVATE DATA
During visiting our e-shop web pages, you may be asked to provide us with your personal information (name, last name, occupation, address, product shipping address etc.), but solely in order to process your orders or to provide our services. Any personal data that you affirm on our online shop, will be kept solely for reasons related to your transactions with us, also for improving our services and for ensuring the operation of the service. Your personal data will not be used in any way by any third party (except from the prompt authorities when obliged by the relevant legislation).
You should be aware, that the above applies only to the use and browsing in our own website and should not be taken as granted when browsing other websites, you were informed of links to them via our Website.
Therefore, always be careful of the web page you are browsing each time.
In any case, the partners of our company, who are accredited to have access to your personal data, are specific and the above role is assigned to them in writing. Moreover, access to your personal data by unauthorized people is prohibited and excluded by all possible means from us. Every reasonable measure to insure the safety of your data has been taken from the launch of our online shop, even before your visit.
Your personal information may be partially disclosed to our associates, in order to support, promote and execute specific trading actions of yours with us, but always under certain requirements that fully ensure that your personal information is not processed illegally at any way.
At any time, you fully preserve the right to be informed of or decline any further processing of your data, in accordance with the applying legislation on the protection of personal data (Act.2472/1997); our company will respond immediately should you submit such an objection.
REGISTRATION & ACCOUNT TERMS AND CONDITIONS
To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address [email protected] We may also change registration requirements from time to time.
Here are the some of the benefits you’ll be able to enjoy by registering with us for a 2plus1equals2 account:
Track your orders and review past purchases
Request your return or exchange directly from your account
Add a Gift Card and keep track of any store credit on your account
Save your address and card details so you can shop even quicker next time
Manage your account details, address book and email preferences
To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify 2plus1equals2 immediately of any breach of security or unauthorized use of your account.
Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.
If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the 2plus1equals2 terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to 2plus1equals2, whose applications are acceptable to 2plus1equals2 and who have authorized 2plus1equals2 to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, 2plus1equals2 reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where 2plus1equals2 feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
2plus1equals2 offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our manufacturing team. Consequently, you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to 2plus1equals2. 2plus1equals2 will only take Advance Purchase orders for stock that has been scheduled for delivery by a manufacturer. Your rights regarding Advance Purchase are the same as those for any other purchase at 2plus1equals2. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
2plus1equals2 will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.
All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and 2plus1equals2 will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Athens, Greece and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of 2plus1equals2.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We accept Visa, MasterCard, American Express, Diners, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to 2plus1equals2.com. Payment will be debited and cleared from your account upon dispatch of your order by 2plus1equals2. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to 2plus1equals2, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered 2plus1equals2 user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, 2plus1equals2 uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
The following terms and conditions apply to sale and use of Gift Cards sold on www.2plus1equals2.com:
Buying a Gift Card
If you are buying a virtual Gift Card for someone, then it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been taken. A copy will also be sent to you as confirmation of dispatch.
If you are buying a physical Gift Card for someone, then it will be posted to the recipient once your order for the Gift Card has been processed and payment has been taken. An email will be sent to you as confirmation of its dispatch. Please note that shipping charges will apply to physical Gift Cards and this will be applied at check out.
We are not liable for any failure or incorrect delivery of a virtual or physical Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
We are not responsible for any Gift Card that is lost, stolen, destroyed or used without permission.
We reserve the right to cancel a Gift Card if we deem such action necessary.
Promotion or discount codes cannot be applied to the purchase of a Gift Card, with the exception of free shipping codes which can be applied to physical Gift Cards orders, unless otherwise notified by us.
Using a Gift Card
Gift Cards are valid for 12 months from the date of purchase.
Gift Cards can be redeemed against all products on www.2plus1equals2.com, 24 hours a day, seven days a week.
Gift Cards are non-transferable, can only be redeemed on www.2plus1equals2.com and not on any other site owned or controlled by the 2plus1equals2 brand or any of its affiliates.
Gift Cards cannot be exchanged for cash or other products.
If your order total is less than the value of the gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your gift card balance online via your “My Account” page. If you do not have an account on www.2plus1equals2.com, we will set up a temporary account for you to hold any remaining Gift Card balance as store credit which can then be redeemed against your next purchase on www.2plus1equals2.com. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. Otherwise, if your order exceeds the value of the Gift Card and you do not have any existing store credit on your account, the remaining balance must be paid by credit or debit card.
If you return products you have purchased using a gift card, the refund will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your store credit balance online via your “My Account” page. If you do not have an account on www.2plus1equals2.com, we will set up a temporary account and issue your refund as store credit which can then be redeemed against your next purchase on www.2plus1equals2.com. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
All purchases made using a Gift Card will be subject to the terms and conditions on www.2plus1equals2.com which can be found here: https://2plus1equals2.com/terms-and-conditions
We reserve the right to amend these terms and conditions at any time.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
INSURANCE AND DELIVERY
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
2plus1equals2 insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by 2plus1equals2, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that 2plus1equals2 can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
DELIVERY TIME AND FREIGHT COSTS
We process your order as quickly as possible. All orders are fulfilled at our main offices in Greece within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and 2plus1equals2 reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package. All items are handmade in Greece, so please allow two to three (2-3) working days for the manufacturing process.
Delivery in Greece (GR)
Estimated delivery time: 1-2 working days
Delivery Zone 1: Austria (AT), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Croatia (HR), Cyprus (CY), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Great Britain (GB), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), Monaco (MC), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Vatican (VA)
Estimated delivery time: 5-7 working days (standard delivery), 1-2 working days (express delivery)
Purchase below 180 euro: €5 (standard delivery), €7 (express delivery)
Purchase above 180 euro: Free delivery
Delivery Zone 2: Albania (AL), Algeria (DZ), Andorra (AD), Azerbaijan (AZ), Bahrain (BH), Bangladesh (BD), Belarus (BY), Bhutan (BT), Bosnia and Herzegovina (BA), Brunei (BN), Cambodia (KH), Canada (CA), Canary Islands (IC), China (CN), Egypt (EG), Faroe Islands (FO), Gibraltar (GI), Greenland (GL), Guernsey (GG), Hong Kong (HK), Iceland (IS), India (IN), Indonesia (ID), Iran (IR), Iraq (IQ), Israel (IL), Japan (JP), Jersey (JE), Jordan (JO), Kosovo (KV), Kuwait (KW), Laos (LA), Lebanon (LB), Libya (LY), Lichtenstein (LI), Macau (MO), Malaysia (MY), Maldives (MV), Mexico (MX), Moldova (MD), Montenegro (ME), Morocco (MA), Myanmar (MM), Nepal (NP), North Korea (KP), North Macedonia (MK), Norway (NO), Oman (OM), Pakistan (PK), Philippines (PH), Qatar (QA), Russia (RU), San Marino (SM), Saudi Arabia (SA), Serbia (RS), Singapore (SG), South Korea (KR), Sri Lanka (LK), Switzerland (CH), Taiwan (TW), Thailand (TH), Tunisia (TN), Turkey (TR), Turkmenistan (TM), Ukraine (UA), United Arab Emirates (AE), United States (US), Vietnam (VN)
Estimated delivery time: 1-2 working days (express delivery)
Freight cost: €10 (express delivery)
Delivery Zone 3: Afghanistan (AF), American Samoa (AS), Angola (AO), Anguilla (AI), Antigua (AG), Argentina (AR), Armenia (AM), Aruba (AW), Australia (AU), Bahamas (BS), Barbados (BB), Belize (BZ), Benin (BJ), Bermuda (BM), Bolivia (BO), Bonaire (XB), Botswana (BW), Brazil (BR), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Cape Verde (CV), Cayman Islands (KY), Chad (TD), Central African Republic (CF), Chile (CL), Colombia (CO), Comoros (KM), Congo (CG), Democratic Republic of the Congo – Zaire (CD), Cook Islands (CK), Costa Rica (CR), Cuba (CU), Curaçao (XC), Dominica (DM), Djibouti (DJ), Dominican Republic (DO), East Timor (TL), Ecuador (EC), El Salvador (SV), Eritrea (ER), Eswatini (SZ), Ethiopia (ET), Falkland Islands (FK), Fiji (FJ), French Guiana (GF), Gabon (GA), The Gambia (GM), Georgia (GE), Ghana (GH), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guinea (GN), Guinea-Bissau (GW), Equatorial Guinea (GQ), Guyana (GY), Haïti (HT), Honduras (HN), Ivory Coast (CI), Jamaica (JM), Kazakhstan (KZ), Kenya (KE), Kiribati (KI), Kyrgyzstan (KG), Lesotho (LS), Liberia (LR), Madagascar (MG), Malawi (MW), Mali (ML), Mariana Islands (MP), Marshall Islands (MH), Martinique (MQ), Mauritania (MR), Mauritius (MU), Mayotte (YT), Micronesia (FM), Mongolia (MN), Montserrat (MS), Mozambique (MZ), Namibia (NA), Nauru (NR), Nevis (XN), New Caledonia (NC), New Zealand (NZ), Nicaragua (NI), Niger (NE), Nigeria (NG), Niue (NU), Palau (PW), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Puerto Rico (PR), Réunion (RE), Rwanda (RW), Saint-Barthélemy (XY), Sint Eustatius (XE), Saint Helena (SH), Saint Lucia (LC), Saint Martin (XM), Saint Kitts (KN), Saint Vincent and the Grenadines (VC), Samoa (WS), São Tomé and Príncipe (ST), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Solomon Islands (SB), Somalia (SO), North Somalia (XS), South Africa (ZA), South Sudan (SS), Sudan (SD), Suriname (SR), Syria (SY), Tahiti (PF), Tajikistan (TJ), Tanzania (TZ), Togo (TG), Tonga (TO), Trinidad and Tobago (TT), Turks and Caicos Islands (TC), Tuvalu (TV), Uganda (UG), Uruguay (UY), Uzbekistan (UZ), Vanuatu (VU), Venezuela (VE), British Virgin Islands (VG), United States Virgin Islands (VI), Yemen (YE), Zambia (ZM), Zimbabwe (ZW)
Estimated delivery time: 1-2 working days (express delivery)
Freight cost: €18 (express delivery)
Estimated delivery: 1-2 working days (express delivery)
Freight cost: €120 (express delivery – may subject to change depending on the country)
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
RETURNS AND EXCHANGES
CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, 2WO+1NE=2, 26 Akadimias Str, 10671 Athens, Attica, or by email to: [email protected]
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
You shall return cancelled orders to: 2WO+1NE=2, 26 Akadimias Str, 10671 Athens, Attica, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.
Our FREE COLLECTIONS SERVICE (see below) is not available for orders cancelled under the ICACRs.
RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE
As an alternative to using your rights under the ICACRs, you may prefer to return or exchange items using our free returns and exchanges collection service. You must request your exchange or return and send your unwanted items back to us within 28 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Please refer to our Returns & Exchanges policy for further information.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.
Please note our free collection service is not available for orders cancelled under the ICACRs.
Items should be returned unused and with all 2WO+1NE=2 designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Please email [email protected] if any of your purchases have been delivered without 2WO+1NE=2 tags.
All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.
Swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
We have made every effort to display as accurately as possible the colors of our products that appear on 2plus1equals2. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your 2plus1equals account or future orders being refused.
NON 2plus1equals2 RETURNS
Please be aware that we will not be responsible for any items that are returned to us which were not purchased from 2plus1equals2.com. This includes personal items as well as items which may have been purchased from other third party companies. These items are returned and then held by us entirely at your own risk. It is your responsibility to contact us in order to arrange their return. In such circumstances, we reserve the right to charge you an additional charge for this return. Please note that we will only ever be able to return the items to you, not to any third party company. Please also be aware that we make no commitment to hold these items for any set period of time, and so we reserve the right to dispose of these items as we deem fit.
LIMITS ON OUR LIABILITY
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
Nothing in this Agreement is intended to affect your rights under the law (see “Your Rights” above).
If you have a complaint about us email [email protected] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.
RESPONSIBILITY OF 2plus1equals2
Since our company continuously applies every possible measure in favor of the safe operation of this specific website and e-shop, we reject any responsibility for covering any damage that is provoked to a Visitor by the use of our website. The user enters and navigates in our website on his own initiative following our company’s explicit recommendation for previously being informed of all these terms.
Our warranty concerning our company’s products is only explicit and is valid only within the boundaries that are clearly mentioned in this website. The contents of our company’s particular website are provided “exactly as is” without being accompanied by any other warranty, implied or inferred in any way.
In addition, our company cannot guarantee that this website and the specific e-shop, the products, the services, the options and the content currently offered shall continue to be provided uninterruptedly, error free or that errors shall be corrected in a specific time.
Our company does not warrant that this website or any other related site or the servers that operate those websites, will be provided without “viruses” or other harmful components, therefore we strongly recommend the use of recognized protecting applications for malware protection.
Greek law applies both on issues regarding the browsing in our Website, as well as in any other issues that is linked in any way whatsoever to your orders. If we fail to find an amicable solution, which is the prominent choice of our company, our communication issues, or contractual issues and disagreements shall be resolved exclusively before the competent Courts of Athens, even after the full completion of our sale agreement. By browsing our Website and by placing your first order you clearly declare that you agree unconditionally with the above.